Samsung TV Won’t Turn On: Affected Models Listed
About a month ago, as I was getting ready to watch some TV in bed, I hit the power button on my remote control and had noticed that my Samsung LCD wouldn’t turn on. I tried a couple more times and if finally powered up. I didn’t think much about it, but every time after that it seemed to take longer and longer to turn on, until finally it wouldn’t power up at all. Of course I went through all the reasonable trouble shooting; change batteries in remote, double check the plugs and power outlets. After everything seemed to check out I decided to do a quick Google search and was amazed to find out I was not alone with this problem.
The following is a list of Samsung TV’s (2006-2008) that are affected by the capacitor problems.
LCD TVs: LNT******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA
Plasma TVs: HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA
DLP TVs: HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA
So, what steps do you need to take to get your TV fixed?
First, make sure your TV was manufactured between (2006-2008) and that the problem has to do with the powering on of your unit. Stuck in a cycle where it won’t turn on or after your press the power button there is a long delay before it comes on.
Next call 1-800-SAMSUNG. Make sure you tell the customer service rep that you are calling about the ‘capacitor issue with your Samsung TV. They will then ask for your model & serial number of your unit, so have it handy. All that information was located on the right side of my TV. Once they have designated your TV as one of the ones that are affected by the ‘capacitor’ problem, they will then set up for a service call from a local company. Expect a 1-2 day wait for the service repair company to call and set up a time to come and fix your TV, at no cost to you. (or at least in my case the service fee was covered by Samsung).
Here is the Samsung TV Capacitor Settlement Notice.